Quick Service POS - Download Brochure
The quick service industry requires employees to work at faster pace and more efficiently than ever before. During peak periods many quick service restaurants have lines out the front door and cars bumper-to-bumper in the drive-thru. All it takes is a simple slip up (giving a customer the wrong drink, forgetting to apply a coupon or charging the wrong amount) to cause costly customer service delays and potential loss of customers. Focus Quick Service POS offers an easy-to-use, intelligent interface to streamline order-taking and shave precious seconds off of service times.
Turnover rates are extremely high in the fast food industry. Seventy-five percent of fast food employees remain at their jobs six months or less, according to the U.S. Bureau of Labor Statistics, with only 53 percent remaining for one year or longer. The Focus Quick Service POS system includes a multitude of easy to use features such as suggestive selling and conversational ordering to make the training process as smooth as possible for new employees.
Focus is flexible enough to handle multiple revenue centers (counter service, drive thru, phone-in orders) within the same restaurant. Restaurant reports can then be broken down and viewed for individual revenue centers.
SPEED OF SERVICE - Custom Screen Layouts, High Speed Credit Card Processing, Packaged Commands, Suggestive Selling
AUDITING AND CONTROL - Drive Thru Control, Cash Tray, Blind Checkouts, IP Camera Log
KITCHEN VIDEO SYSTEM - Flexible Order Routing, Recalled Orders, Order Tracking, Multiple Monitors/Orders
QSR Conversational Ordering
Customers visit quick service restaurants because they not only like the food, but they can order and get on with their day in a matter of minutes. Your customers are in a hurry, so whether it’s inside your establishment or at the drive-thru window, it’s important to shave seconds off service times and live up to your customers’ heightened expectations.
But even the smallest change in your operation – like the addition of a new employee or a change in the menu — can mean slower service, long lines and disgruntled customers. That’s the last thing quick service restaurants want.
You can overcome those challenges by integrating conversational ordering into your point-of-sale (POS) system. This feature is perfect for quick service and fast casual restaurants because it allows the ordering process to be less structured in case a customer bounces around the ordering options or changes their mind .
In the past, POS ordering process was very rigid, which made it difficult for employees to go back and forth between menu options. Since conversational ordering is more intuitive and user friendly, employees can learn it quickly and use it with more ease — greatly improving customer service.
The Focus POS conversational ordering gives quick service restaurants enhanced flexibility, allowing employees to keep up with customers as they order, without being held to a specified sequence delineated by the POS system.